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STORE POLICY

Customer Care

The Sprkly provides an alternative to traditional hair covering, allowing for freedom of movement, individuality of style, and comfort for long hours of wear. Each design has undergone months of development to ensure the highest quality and value.

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Product Commitment

  • The Sprkly is designed with breathable, gentle, and washable fabrics to reduce pressure and sensitivity on the scalp.

  • The shape is conforms to the wearer using a flexible aluminum Wire structure.

  • We avoid heavy embellishments, scratchy seams, and tight elastics to ensure maximum comfort.

  • Please remember that every person’s sensitivity is unique — what feels comfortable for one may not for another.

  • As a small business, we are well suited to respond to market demand : you want it, we'll try to figure it out! As such, the custom nature of the business may result in variances during production. Each piece is unique and special, just like you.

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Product Care

  • Hand wash or Machine wash on delicate in cold water. 

  • Fro. The washing machine, gently unroll the wired mitpachat, using the wired structure to hold a flat shape. This allows for easy airdrying with fewer wrinkles.

  • Do not wring or tumble dry, as this may damage delicate fabrics and bend wire beyond formation.

  • Iron on medium if needed; avoid direct high heat. 

  • Please use care when reshapinging the wire for best care.

  • Proper care helps your Sprkly Hetzi or Shalem migraine-friendly mitpachat stay soft, and long-lasting, and shaped the way you like it.

 

Customer Care

Your comfort is our priority. If you have questions about:

  • Fabric sensitivities

  • Ways to style the Sprkly for the most comfortable and beautiful fit (Poofy bow, Turban, Low Chignon style, etc)

  • Custom requests for extra comfort

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Please reach out to us — we’ll be happy to help you find the right match.

Privacy & Safety

We value your trust and are committed to protecting your personal information.​

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  • Information We Collect: When you place an order, we collect your name, email, phone number, shipping address, and payment details.

  • How We Use It: This information is used only to process your order, deliver your products, and communicate with you about your purchase.

  • Secure Payments: We never store your credit card details. Payments are processed securely through trusted third-party providers.

  • No Sharing: We do not sell, trade, or share your personal information with outside parties, except as required to complete your order (such as shipping services).

  • Marketing: If you sign up for our newsletter, we may send occasional updates or promotions. You can unsubscribe at any time.

  • Your Rights: You may request to access, update, or delete your personal information by contacting us directly.

Wholesale Inquiries

We are proud to offer wholesale pricing and exclusive designs for boutiques, gift shops, and organizations who wish to stock The Sprkly:

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  • Minimum Order: Depending on the use case, Minimums may range from 6 to 18 pcs. 

  • Customization: Certain colors, fabrics, or packaging may be available upon request. Additionally, exclusive styles may be available.

  • Processing Time: Wholesale orders may require additional production time depending on volume.

  • International Buyers: We ship worldwide — customs and import fees are the buyer’s responsibility.

Payment Methods

Payment Methods

• Credit / Debit Cards
• PAYPAL

• Offline Payments

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